In my 30 inspection post, I mentioned that we had window seals that had failed. According to Ply-Gem, the window company, there was a small slit in the frame where water was getting in that was causing the window sill to swell. The Ply-Gem reps said that it could be repaired and the sills replaced without having to replace the windows. This was on June 29. That seemed simple enough, so I agreed. Eleven windows in all were repaired.
Fast forward to September 25. Ply-Gem was called out again because the windows were leaking again. The rep that came was with the original group, so he was familiar with our issue. He said that when the first repair was done, they only fixed the one side and that the other side needed to be done. The Ryan service rep gave me the option of allowing the repair or pushing for replacement of the windows. Of course, one of the windows is within the stone, so the stone would have to be removed and then replaced. I opted to go with the repair as I didn't want the hassle of dealing with replacing the windows.
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| The quality of the picture is poor, but if you click on it, you will notice the bubbling paint. This was our only indication that there was a problem. |
Fast forward again to the present. The amount of rain we received from Sandy showed that the repairs were not sufficient to prevent the windows from leaking. At this point, we will have to have the windows replaced. I am waiting to hear back from our service rep. I know that others have more pressing issues because of the storm, so we'll see how and when this will be handled.
I have many other updates about our other 30 day fixes and decorating, but I wanted to get this out there so that others could check their windows. So often, blinds and other window treatments go up and these issues may not be discovered until significant damage is done.
Two of our soon to be neighbors, who are already in their homes, have had window leaks in the past month... Makes me wonder if there was a problem with a batch of windows.
ReplyDeleteOh my! I am sorry that you are dealing with an on-going issue like this. I am going to check all of our window sills right now. We had a leak in our MBR ceiling during Sandy. It wasn't anything major, but it's still water damage. The roof needs to be repaired and insulation replaced, as well as a drywall repair. I haven't heard back regarding a timeline for the repair, just trying to remain patient as I am sure many others have larger issues RH needs to address. I hope you and your family are enjoying your new home and like the new area you're living. Despite a few growing pains over here, I am still pleased with RH and we love our home. I'm hoping to post an update soon, just need to finish a few projects so I have something new to share!
ReplyDeleteI am sorry to hear that. I need to check all of my windows. We just put up our first set of blinds tonight. We have about 15 more to go!
ReplyDeleteOh man that stinks. :( I hope there isn't too much damage when they replace them. Good luck!
ReplyDeleteWhat a pain indeed! I hope they get everything fixed for you soon!
ReplyDeleteHi,
ReplyDeleteI'm wondering if you can tell me where the model home pictures are from? Did you actually visit the model and if so, can you tell me where it is located?
Thanks!
The model home pictures are from the West Creek Crossing community in Seven Hills, OH. Back in January when we wanted to go through the model again, we had to make arrangements because it wasn't staffed all the time, so if you are thinking of stopping by, I would definitely call first. Are you thinking of building a Verona?
DeleteThanks! We actually are already building a Verona, with the same exact elevation that is in that picture of the model home. We are scheduled to close next week!! We are having some issues with the columns on the front porch--the ones on our house don't look like the ones in the picture of the model. That is why we are trying to track down the model so that we can get some additional information about the columns. Do you live near there? We are all the way in Cincinnati, so a trip to that model isn't really in the cards for us...
ReplyDeleteWe're about 40 minutes away, so definitely closer than you. We got to go in the model as it was being finished, so we were able to see it before it was decorated and furnished. It gave us a much better idea of the home to see it before and after all of the finishing touches. Were you able to tour a model or existing home before you built?
ReplyDeleteUnfortunately, there were no models near us that we could see. We chose the Verona strictly based on floor plans, photos, and blogs like yours! We have been happy with the process up until this issue with the columns. Ryan Homes has dug in their heels and will not budge on the issue, even though what they built us doesn't match the photos or the rendering on the brochure. We are very disappointed that we will not have any usable space on our front porch, which was one of the most important factors to us in choosing our elevation.
ReplyDeleteSarah, have you reminded them of the impact of this issue on their survey? Be sure to tell them that it will be impossible for you to give them a 10 when they didn't build you the house that you contracted. The survey carries a lot of weight, so I would definitely bring that up. Good luck to you. I hope they are able to resolve this to your satisfaction. We were fortunate that although we had some issues with how things were done, they came back and rectified them and are still.
DeleteThanks Rachel, I will mention the survey. I sent a letter and we did get a response from the customer satisfaction department. I believe the situation will be rectified, just not clear as to exactly how yet.
DeleteHow are things after Sandy? Good thing you guys are safe. Any more updates?
ReplyDelete- Carmen Monrovia -