As many have advised, I waited until after the 30 day fixes were complete before sending my survey. I put it off until we had been in the home for a few months because I wanted a chance to experience the home for a bit to be able to accurately assess the home. Unfortunately, there were so many issues that I couldn't give out the coveted 10s on the overall home. There were segments of the home that I rated highly, but others that were just carelessly done that couldn't receive high marks. All of the individuals that we worked with were great, so they all received 10s. I went into great detail on the survey as to likes and dislikes, and I was happy to find that the survey allowed comments on individual areas.
Fast forward a few months, and I got a call from our PM. I gave him high praise on the survey because he was excellent to work with. However, I'm sure it didn't go we'll for him when our survey was received. I felt I needed to be honest in the survey, but I didn't want it to reflect badly on him. His schedule was very busy, so he wasn't able to come out until November. We spent a couple hours going through every room in the house. I was able to point out every issue, and he took detailed notes and pictures. I was given the option of having the work done then, or waiting until after the holidays. We opted for after the holidays since it was going to take a full week. The first full week that our PM could be here was this week.
Here's a rundown of items they are fixing and some pics:
Laminate flooring and transitions cut too short
Laminate transition seams not flush
Laminate floor creaking and crackling due to binding up under trim
Water damage to window seal
Many drywall issues including kitchen counter pulling away from the wall
All small walls not being square (drywall repair and new trim)
Window that has been repaired twice being replaced as it is still leaking
Hump in middle of basement bath floor
The planned joints in the basement concrete floor were never filled, so every crack is felt through the carpet. They are pulling up the carpet one half at a time to fill the cracks.
One of the fireplace stones sticks out at the bottom by about an inch and a half and will be replaced.
New mirror for powder room since ours had a flaw right in the middle
PM has set aside a whole week and is planning to be here most of the time so that he can supervise (and I'm sure he doesn't ever want to have to come back!). I have to say that I could totally understand him having an attitude with me, but he has been nothing but helpful. Also, all of the workers have been very respectful (though they all make me feel old by calling me ma'am!).